Dunkin'

Anjali Kapadia 6 months ago

Some of the worst customer service I’ve experienced. Worker was inconvenienced by my business, was rude, and charged me for a cup of water without mentioning it. Will not be coming back to this location.

Unknown Person 9 months ago

The indian girl working there ruined my experience. She spoke to me with so much attitude. I didn’t feel like a human when talking to her, she forced me to purchase more than a coffee to use the washroom. She said there’s a price limit to use the washroom……unbelievable

RSahi 9 months ago

This Dunkin’ Donuts location reflects a complete breakdown in customer service, staff accountability, and basic operational standards. From the moment I entered, it was clear that customers were not a priority. Multiple female employees were present behind the counter, yet no one acknowledged waiting customers. Instead, staff continued personal conversations while orders went unattended. When service was finally provided, it was handled with visible indifference and a lack of basic professionalism. Communication was minimal, the attitude was dismissive, and there was no effort to ensure accuracy or quality. As expected, the order was incorrect, and the food and drink were poorly prepared, suggesting a broader issue with training and oversight rather than a one-time mistake. What makes this experience unacceptable is the overall environment: a workplace culture that appears comfortable ignoring customers entirely. This is not simply “busy” or “fast-paced” service—this is neglect. The behavior displayed suggests either a failure by management to enforce standards or a complete absence of supervision. Dunkin’ Donuts is a nationally recognized brand, and this location significantly

M L 2 years ago

Is the cup half empty or half full is the question here? It's the same thing. I love their donuts, tried a couple here which were really really sweet. When I lifted up my medium pumpkin spice latte, it felt so light as if they forgot to add the coffee in the cup. Tasted different than I remembered. Service people were super nice, so I just took it and left. Dunkin is more of a disappointment to the quality of goods here, not the great service.

D. Bee Edited 4 years ago

See my update at the end . Not sure what this is. Snot? Oh my god. Right now I'm disgusted Beyond Compare. I ordered a French cruller. I took a bite I felt something cool on my lip and the first thing I thought was somebodies snot. I immediately went back in and showed the manager. She said she has no idea what it is they have nothing in their place that looks like that and assured me that people wear gloves. I explained to her that snot does not come from gloves. She said that she looked at it and she doesn't know what it is. Absolutely disgusting she asked if I wanted another color or anything else and I said absolutely not. This place is a block from my house and I will never step foot in here again. So I did make a call to the headquarters. A man named Tarak Shah called me who said he was a regional manager or something like that. He offered me. Are you ready? A $25 gift certificate. Now who out there would eat someone else's not for 25 bucks. I told him no thank you. I would rather let people know what's going on with Dunkin instead of using his $25 gift certificate. Wow. Maybe this is an everyday occurrence